Policies

Purchase and Website Policies

Thanks for taking a few moments to read our policies.  As always, if you have any questions, please contact me at csloan@subearthancottage.com

Payment

**All Texas sales will be subject to an 8.25% sales tax**

Payment must be received within three days. I ship upon receipt of payment.

Shipping

All purchases weighing more than 13 oz and all bags are mailed USPS Priority within the U.S. Otherwise, I ship first class via USPS. All items are shipped with Delivery Confirmation and tracking number.

I ship to the address in your PayPal account or in your Etsy account if paying by a method other than PayPal. Let me know at checkout if you need me to ship to a different address.

I do ship internationally as long as the product is compliant with import regulations. I fill out customs forms as accurately as possible. The buyer is responsible for any customs due.

Most orders will ship within two business days from the time I receive payment. Custom orders may take longer. I will give you a time frame when discussing your order.

If I've overestimated the shipping cost for an item or group of items, I will gladly refund excesses over $1.00 USD.

If you don't receive your order in a reasonable time, please contact me so we can track it down together.

Refunds and Exchanges

If you are not happy with any item, please contact me before leaving feedback and I will be happy to issue a refund once the item is returned. You are responsible for the shipping costs of the returned item, unless I am at fault (i.e. mistakes in your order, faulty items).

The item(s) needs to be returned in the same condition as it was mailed for full refund.

No returns and/or refunds after 15 days from the shipping date for USA orders and 21 days for international orders.

Privacy

Your information will not be stored, sold or spammed.  I only send updates and newsletters to those who sign up as members.

Additional Info

If you need more soap than what I have listed, let me know. I usually have more on hand ready to go.

For custom made soaps, cold process soaps take about six weeks to make, including curing time. Hot process soaps take about one to two weeks.

If you see something you like but need a different color or some other customization, contact me and I'll do my best to accommodate your request.

Feel free to contact me if you have any questions or need more pictures. I also appreciate any feedback you may have on my shop and products.